NHTSA EVENTS

Retooling Recalls: Getting to 100% Completion

April 28, 2015

The National Highway Traffic Safety Administration (NHTSA) hosted a day-long workshop on April 28, 2015, that brought together leading transportation officials, automotive industry representatives, safety advocates, and researchers to examine how to increase unacceptably low recall completion rates. Read more

agenda

Starts at 9 a.m.
Welcome Welcome Video

Presentations

  • Principled Cooperation in Promoting Safety:
    Increasing Recall Completion Rates
    Speaker: Tim Goodman (NHTSA) Principled Cooperation Video
  • Recall Management and Demonstration of VIN Lookup Tool and Stats on Use
    Speakers: Jennifer Timian and Alex Ansley (NHTSA)
    VIN Lookup Tool Video VIN Lookup Tool Slides
  • Recent Innovations in Consumer Outreach
    Speaker: Julie Heisel, General Motors
    Recent Innovations Video Recent Innovations Slides

Panel Discussions

  • Notifying Customers and Managing Expectations Panel 1 Transcript
  • Getting to 100% Recall Completion Rates:
    Incentives and Innovative Ideas Panel 2 Transcript

Breakout Sessions

  • Speeding Up Parts Availability and Prioritizing Distribution Prioritizing Distribution Summary
  • Communicating with Customers and Managing Expectations Managing Expectations Summary
  • Improving Completion Rate Improving Completion Rates Summary
  • Public Awareness and Education Public Awareness Summary

Summary Discussion and Feedback Summary Discussion Video

Closing Closing Video

Ends at 4:30 p.m.


ADMINISTRATOR'S REMARKS

Opening Remarks Opening Remarks Transcript

Closing Remarks Closing Remarks Transcript


videos

Welcome and Presentations

https://www.youtube.com/watch?v=uI0cs5MaE1s

Closing Remarks

https://www.youtube.com/watch?v=8zogZPk1nDY

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